FAQ
What is your return policy?
We accept returns for both defective and non-defective items. Items must be returned in new, unused condition and in their original packaging.
How long do I have to return an item?
You have 30 calendar days from the date of delivery to initiate a return.
Can I exchange an item?
Yes, exchanges are allowed within the 30-day return window, provided the item is in new condition. Please contact us first to confirm the availability of the replacement item.
How do I start a return or exchange?
Email us at support@bycasalino.com with your order number and the reason for return or exchange. We’ll guide you through the next steps.
Do you offer free return shipping?
No, customers are responsible for return shipping costs. We do not offer prepaid return labels at this time.
Are there any restocking fees?
No, we do not charge any restocking fees.
How long does it take to receive my refund?
Once your return is received and approved, your refund will be processed within 7 business days to your original payment method.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay (where available). All payments are processed in GBP (£).
Do prices include VAT?
Yes, all prices include applicable UK VAT. For international customers, additional customs duties or import taxes may apply.
What if I encounter a payment issue?
If you have any issues during checkout or questions about a charge, please email us at support@bycasalino.com and we’ll be happy to help.
Where do you ship to?
We currently ship within the United Kingdom only.
How much does shipping cost?
Shipping is completely free for all UK orders—no minimum spend required.
How long does delivery take?
After a 1–2 business day handling time, shipping typically takes 6–8 business days. You can expect to receive your order within 7–10 business days from the order date.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can track your order using our Order Tracking page.
What if my order is delayed or lost?
If you experience delivery issues, contact our support team immediately so we can assist and resolve the problem as quickly as possible.
Website Name: ByCasalino
Address: 1204 Block A, 54 Bury Street, Salford, Manchester, M3 7FL, United Kingdom Email: Support@bycasalino.com Phone: +442045772673
Customer Service: Monday to Friday between 9:00 AM – 5:00 PM GMT
We aim to respond to all inquiries within 48 hours.